Isn’t it much more efficient and productive to have calls automatically routed to the correct department/agent or helpdesk? Not only does this save your employees time and boost their productivity it also increases your customer satisfaction levels – as they no longer have to detail the issue and then be put on hold – giving them an improved and more professional customer experience.
But what does this mean for the IT Admin who has to setup this system? A system that is smart enough to automatically route calls according to the flow that you predetermine? Is it worth the hassle for them?
There many systems/programmes available that one can use to setup a call flow. However, many of these require basic to extensive programming skills, are time consuming and expensive to purchase. Enter 3CX Call Flow Designer.
3CX Call Flow Designer – A drag & drop solution
The 3CX Call Flow Designer enables system administrators to easily design and create call flows. With a graphical interface you can easily visually design call flows by simply dragging and dropping your building blocks.
With ready to use and pre-configured call flow building blocks no programming or coding are required. It also includes control components such as conditions, loops and variables to better and easier call routing configuration.
Customer Payment Processing
The 3CX Call Flow Designer also has the ability to route callers to a payment gateway. From there callers can enter their Account number and/or credit card details to make a payment. As a result, payments are streamlined and automatically processed in your database without involving any agents.
What’s included:
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For a free 3CX Call Flow Designer demo
