With so many channels from where your customers can contact you it has become a full-time job simply logging in and out of these digital platforms to respond to customer requests. Not only does this delay your response time and consequently customer retention and satisfaction, it also makes your agents less productive. You need call center software that can unify all your channels into one single dashboard and that’s easy to use and configure. Enter 3CX’s call center software.
Integrate your existing CRM with 3CX’s call center software and always know who is calling, their record history, any pending requests they may have and so on. Greet your customers with their name and save them time repeating the same story to different agents.
Integrate with Salesforce, Freshdesk, Zoho, and more.
Match caller ID to Microsoft 365 & database contacts.
Launch calls straight from the CRM application.
Calls are automatically linked to a customer record.
All calls are logged within the CRM.
3CX’s call center software allows you to easily create voice apps with building blocks by simply using drag and drop. Setup queue and call strategies for your call center agents and get daily, monthly or weekly call and chat reports directly in your inbox.
Real-time monitoring with the Switchboard & Wallboard.
Multiple queue strategies i.e. Skilled-based routing, round-robin.
Create voice apps and automate repetitive tasks.
Call back option. Don’t leave customers hanging during busy times.
Create new reports in seconds from the management console.
