Both Avaya and 3CX are well-known providers of communication and collaboration solutions, however, each company offers different options, and their approaches differ too. Keep reading to see what these are:
Avaya
- Legacy Expertise: Avaya has a long history in the telecommunications industry and is known for its legacy phone systems and enterprise-level communication solutions.
- Enterprise Focus: Avaya primarily targets large enterprises and organizations. They offer a wide range of solutions, including hardware-based PBX systems and cloud-based communication platforms.
- Feature-Rich: Avaya provides a comprehensive set of features for unified communications, contact centers, and collaboration, making it suitable for organizations with diverse communication requirements.
- Scalability: Avaya solutions are designed to scale and handle the needs of large enterprises with multiple locations and thousands of users.
- Hybrid Options: Avaya offers both on-premises and cloud-based solutions, allowing organizations to choose the deployment model that best suits their needs.
- Integration: Avaya provides integration capabilities with various third-party applications and services to enhance productivity and workflow.
- Customer Support: Avaya has a robust support system, including professional services and maintenance options, to assist with deployment and ongoing management.
- Price: Avaya is one of the more expensive solutions available with per user per month pricing models.
- Hardware: Avaya will only work to 100% of its abilities with Avaya hardware.
- Ease of Use: Unlike 3CX, Avaya is not easy to use and may require additional training.
3CX
- Self-Managed: 3CX is known for its IP PBX (Private Branch Exchange) software, which allows organizations to set up and manage their own phone systems using standard hardware or virtualized environments.
- SMB and Mid-Market Focus: 3CX primarily targets small and medium-sized businesses (SMBs) and mid-sized enterprises. It offers a cost-effective alternative to traditional phone systems.
- Deployment: 3CX can be installed on Windows or Linux servers, or it can be deployed in the cloud. This flexibility is attractive to organizations looking for an affordable solution.
- WebRTC Support: 3CX supports WebRTC technology, enabling browser-based video and voice calls without the need for additional plugins or software.
- Ease of Use: 3CX is often praised for its user-friendly interface and ease of management, making it accessible to organizations without dedicated IT staff.
- Integration: While 3CX offers integration with various CRM and productivity tools, its ecosystem may not be as extensive as Avaya’s when it comes to third-party integrations.
- Community Edition: 3CX offers a free community edition for small businesses with limited extensions, making it an attractive option for startups and very small organizations.
- Features: 3CX offers an extensive feature list which includes website live chat, smartphone apps, call queues, CRM integrations and more.
- Scalability: 3CX can easily be scaled up or down as adding extensions is done without changing the pricing plans.
- Pricing: most affordable and competitive pricing based on simultaneous calls.
In summary, the choice between Avaya and 3CX depends on the specific needs and size of your organization. Avaya is more suitable for large enterprises with complex communication requirements and much larger budgets.
3CX on the other hand is geared toward SMBs and mid-sized businesses looking for cost-effective, communications solutions. Consider your organization’s size, budget, scalability requirements, and desired feature set when making your decision and as always feel free to reach out to our team to help you reach a decision suitable for your business.
