3CX Phone System is a program that uses Voice Over Internet Protocol commonly known as VoIP to transmit your business communications. 3CX started off as being a software-based PBX for Windows and has since become available for Linux as well as cloud deployments. Easy to Use & Manage Not many PBXs can claim to be

It feels like in the last years the phrase “remote collaboration” is being used more and more. Especially during the Covid-19 pandemic where the need for remote collaboration tools was essential for business survival. In a nutshell, what is remote collaboration? We found a very accurate and comprehensive definition on this site: “Remote collaboration is

It costs your business less money to retain existing customers rather than obtain new ones. One of the most common reasons customers choose to switch to a new provider is the lack of customer service. Replacing that customer with a new one costs your business money. Whether that’s with ads, cold-calling, attending events etc. you

Isn’t it much more efficient and productive to have calls automatically routed to the correct department/agent or helpdesk? Not only does this save your employees time and boost their productivity it also increases your customer satisfaction levels – as they no longer have to detail the issue and then be put on hold – giving

Video conferencing hit an all-time high in usage during the lockdown for the Covid-19 pandemic. What most businesses learnt from that time was that employees could indeed work from anywhere and still keep their productivity and efficiency levels high if not higher than before. Therefore, it’s safe to say that if there’s one thing businesses

Put simply unified communications is when a single software merges/unifies all your communications platforms into one single dashboard. This includes messaging, social media, chat, website live chat, presence, emails, fax, video and audio calls. In addition to this, a Unified Communications solution will also offer you mobility features such as mobile apps as well as