It costs your business less money to retain existing customers rather than obtain new ones. One of the most common reasons customers choose to switch to a new provider is the lack of customer service. Replacing that customer with a new one costs your business money. Whether that’s with ads, cold-calling, attending events etc. you pay big bucks for each customer you onboard. Then you have the whole sales process, and setup….Why not just keep your current customers happy?
It’s easier said than done
There are many scenarios where your team is not to blame for a dissatisfied customer. Maybe their call was missed and they weren’t notified, maybe they sent a message and it got lost in the chaos, maybe they weren’t aware of previous conversations and the customer felt frustrated having to repeat the issue (yet again)..the scenarios are endless.
You know your team and you know that they provide the best service possible. Are you maybe not providing them with the right tools to offer this service?
3CX Cloud-Based Contact Center Solution
Enter 3CX’s Contact Center Solution. A solution that allows your agents to take their customer service skills to the next level by eliminating any chances of them missing a call or message of any sort and from almost any platform! You can also integrate the contact center solution with your CRM system so you always know who is calling!
Website Live Chat & Facebook, WhatsApp Integration
Integrate your 3CX Contact Center solution with your Facebook page and WhatsApp number. Your agents no longer need to login to the different platforms – they can answer all queries from a centralized dashboard. This includes website live chat also! The website live chat feature can be customized according to your brand and you can also pre-configure responses and set up queues.
CRM Integration
Enable your contact center agents to always know who is calling and previous interactions they’ve had with your business. 3CX’s Contact Center solution offers plug’n’play integrations with the most renown CRMs in the market: Salesforce, Microsoft 365, Freshdesk, Zoho and more. Call and record journalling are all done automatically – saving agents’ time on admin work and allowing them to focus on the customer.
Business SMS
Send and receive business SMS messages from your contact center solution. Messages can be answered using all of the 3CX client options and from any device – Windows, Mac, iOS, Android or browser. Assign incoming messages to queues or specific agents and use SMS marketing to boost customer engagement.
Queue & Call Strategies
Easily create queues for different departments, skillsets or seniority levels and route calls to those queues accordingly. Queue strategies include round-robin, hunt by 3s and more as well as the option to call back. Supervisors can barge in, whisper or even take over a call if needed.
Real-time Monitoring & Advanced Reports
Generate advanced and granular reports for all your communications channels – calls and messages. Monitor your contact center’s performance in real-time with the switchboard and wallboard features and ensure the SLA levels are met at all times.
At NO Additional Cost
Believe it or not, all the features mentioned above (and more so) are included in 3CX’s Contact/Call Center solution at no additional cost. You simply choose the 3CX license you need – Standard, PRO or Enterprise and the features are included in the price. You then pay an annual license fee which includes updates and maintenance.
See it in Action
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