Purpose #
To allow our customers to have their own personalized greetings for holidays, we have set up a Voicemail box.
Below is the process required for you to record a holiday greeting at any time.
If the customers can leave a voicemail, please include it in the holiday greeting.
Process #
- Dial 02 9168 3589
- Start recording after the BEEP sound, then press the hash (#) key when you’re done.
Please DO NOT combine multiple greetings into a single recording.Sample Script:
Thank you for calling [Company_Name]We’re closed for [Holiday_Name] from [date] until [date].
Please leave your message and we’ll make sure to call you back when we return.
If your request is urgent, please call [emergency_contact]. (if required)
Have a great [Holiday_Name].
- You will be given 4 options:
- press 0 to save
- press 1 to record again
- press 2 to listen to your recording
- press # to exit
- After your recording, please send an email to Help@igd.com.au, and provide us with the following information:
- company name
- the holiday name
- the recording date and time
- the date range of the holiday
- how do you want the call to end after the special holiday greeting? (e.g. End call, Voicemail of extension, call to, etc.)
- When you’re done with recording, an audio file is sent to us. We will need to configure your 3CX system first before the new greeting takes effect.