3CX – Yealink T57W user guide

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Purpose #

This document shows you how to use Yealink T57W

Process #

Answer a Call #

To answer the call through the Handset:

1.Simply pick-up the handset

To answer the call on Speaker:

1. Tap the answer ^A button, or

2. Press the speaker ^B button

Making a Call #

To make a call through the Handset:

1. Leave the handset down

2. Dial in the number you want to call, then pick up the handset or press the pound key (#) to initiate a hands free call

Transfer a Call #

To transfer a call to someone else:

1. Tap the Transfer ^A button

2. Dial the transfer destination’s number

3. Tap on Send ^B button for attended transfer or B Transfer ^C button for blind transfer

A Blind Transfer is a transfer to another extension without actually initiating a call to the end destination. The call is blindly transferred to the destination. By comparison, an attended transfer is a transfer where before actually transferring to the destination, the call is put on hold and another call is initiated to confirm whether the end destination actually wants to take the call or not. These two calls are then merged together.

4. For the attended transfer, you have to tap the Transfer ^A button again to complete the transferring process.

Shared Park (SP) #

Shared Parking is a quick and simple way to transfer calls to another person or phone. Once a call is on an Shared Park, then it can be answered by any other phone having access to the same Park Position. e.g. SP 0, SP 1, etc.

The recommended method to transferring calls

1. To put a call into a Shared Park:

▪ Tap one of the unused SP buttons “Green“ to park your Call