Whether you’re looking into a new VoIP Service Provider due to the switch from a traditional PBX hardware solution to a VoIP solution or you’re unhappy with your current VoIP Service Provider and are looking for a replacement; the factors you need to consider do not change.
VoIP providers vary in terms of cost as well as the level of service they provide. And you need to look into both before signing up. Below are the four main factors you need to consider:
1. Costs & Features
Before you decide on a provider make sure you know exactly which features you need and that these are quoted for upfront. No hidden costs and surprise charges. Additionally, there may be features you can skip to save money. Look at the small print as well as domestic and international calling rates. VoIP telephony can save your business heaps of money if done correctly.
2. 3rd Party Integrations
Can the new VoIP provider integrate with 3rd party software that you are currently using. Does the VoIP Provider integrate with your exiting PBX as well as your current CRM? If not, then you’ll be spending a lot of time and money on custom integrations or even having to switch to new systems.
3. Smartphone Apps & Softphones
Teams work from home, from the train, from the office – from anywhere. As their employer, it’s your job to provide them with the tools to do so and ensure they’re connected whenever they need to be. Your VoIP Service Provider should offer smartphone and desktop apps for your teams to communicate remotely with colleagues, customers and stakeholders. Ensure that the apps have the full suite of collaboration features such as website live chat, business SMS, Facebook & WhatsApp integration etc.
4. One Provider for all Services
Opt for a VoIP Service Provider that offers solutions for all your needs. Instead of engaging multiple providers for different services, you can get all of your communication needs met by a single provider in an integrated communications platform. A one-stop shop. If something goes wrong you contact a single provider and find a solution. Or if you need to upgrade your package or add more lines you can do so with a single phone call.
VoIP Solutions should be scalable, flexible and save you money as well as offer a complete Unified Communications solution. Find yourself a VoIP Provider that can do just that!
Reach out to our team to discuss your VoIP needs in more detail and find out how we can help.
