It costs your business less money to retain existing customers rather than obtain new ones. One of the most common reasons customers choose to switch to a new provider is the lack of customer service. Replacing that customer with a new one costs your business money. Whether that’s with ads, cold-calling, attending events etc. you […]

Isn’t it much more efficient and productive to have calls automatically routed to the correct department/agent or helpdesk? Not only does this save your employees time and boost their productivity it also increases your customer satisfaction levels – as they no longer have to detail the issue and then be put on hold – giving

Video conferencing hit an all-time high in usage during the lockdown for the Covid-19 pandemic. What most businesses learnt from that time was that employees could indeed work from anywhere and still keep their productivity and efficiency levels high if not higher than before. Therefore, it’s safe to say that if there’s one thing businesses

Put simply unified communications is when a single software merges/unifies all your communications platforms into one single dashboard. This includes messaging, social media, chat, website live chat, presence, emails, fax, video and audio calls. In addition to this, a Unified Communications solution will also offer you mobility features such as mobile apps as well as

The recent cyber-attack that Optus suffered exposed the personal information of 1.1 million customers. The customers’ details were then put up for sale and Optus had to rush to do some intensive damage control.   Cyber-attacks are very common. That said, we only hear about them when it happens to a large organisation with millions of