Providers across Australia are announcing the shutdown of their 3G networks throughout 2023 and during the first half of 2024. Are you prepared? Can your business continue to operate seamlessly through the switch? What does the 3G network shutdown mean for your day-to-day operations? Why is 3G being shut down? Simply put, because telco providers […]
Preparing for the 3G Network Shutdown Read More »
As a small business your network and IT needs are often overlooked, and it makes sense. You’re more focused on obtaining leads and getting more customers – actions that will help you make more profit and grow your business and market share. However, in today’s business world, IT & Networking mustn’t be overlooked as they’re
Setting up your Small Business Network Infrastructure Read More »
In recent years we’ve seen one country after another make the switch from PSTN / copper lines to ISDN lines – meaning that telecommunications are done entirely online. The technology used to make this happen is VoIP (Voice over Internet IP) along with SIP Trunks (Session Initiation Protocol). We’ve put together a list of the
SIP Trunk for Dummies ®. FAQ for Beginners Read More »
Convert your laptop or PC into a fully-functioning phone with the 3CX Softphone. The 3CX Softphone is a free app provided by 3CX to allow you to call from your desktop. The softphone itself only works on Windows OS and does not require the PBX to work, however, we do advise that you install the
Remote-Enable your Team with the 3CX Softphone Read More »
Any change is exciting. And moving office should be no different! Maybe you outgrew your current offices (kudos 😊) or found a more suitable and cost-efficient location. Whatever the case, these are exciting times for you and your team. Let’s be realistic though. No matter how well you’ve planned, there’s always some detail that’s been
Moving Office? How to Manage the perfect IT / Network Move Read More »
2022 is coming to an end and we can easily say it has not been an uneventful year in terms of data breaches and hacks. Some huge companies endured data breaches this year. Companies that have millions of users such as: Optus – 1.1 million users Twitter – 5.4 million users Neopets – 69 million
Software Updates. Why Are They Mandatory? Read More »
3CX Phone System is a program that uses Voice Over Internet Protocol commonly known as VoIP to transmit your business communications. 3CX started off as being a software-based PBX for Windows and has since become available for Linux as well as cloud deployments. Easy to Use & Manage Not many PBXs can claim to be
What’s 3CX Phone System? Read More »
It feels like in the last years the phrase “remote collaboration” is being used more and more. Especially during the Covid-19 pandemic where the need for remote collaboration tools was essential for business survival. In a nutshell, what is remote collaboration? We found a very accurate and comprehensive definition on this site: “Remote collaboration is
Remote Collaboration Tools and Working on the Go with 3CX Read More »
It costs your business less money to retain existing customers rather than obtain new ones. One of the most common reasons customers choose to switch to a new provider is the lack of customer service. Replacing that customer with a new one costs your business money. Whether that’s with ads, cold-calling, attending events etc. you
Achieve 5★ Customer Service with a Cloud-based Contact Center Solution Read More »
Isn’t it much more efficient and productive to have calls automatically routed to the correct department/agent or helpdesk? Not only does this save your employees time and boost their productivity it also increases your customer satisfaction levels – as they no longer have to detail the issue and then be put on hold – giving
Easy & Automated Call Handling with the 3CX Call Flow Designer Read More »
